Open Daily 9am - 7pm

2296 North Pea Ridge Rd, Pittsboro NC 27312

919-426-2864
jordanlakewatersports@gmail.com

RENTAL and TOUR/CRUISE CANCELLATION POLICY

Note: Applies to all reservations made after 6/23/16

Weather-induced / JLWS Cancellations

In the event of unsafe weather for boating (example: waves higher than 3ft, winds greater than 15mph, lightning, heavy rain, etc.) Jordan Lake Water Sports will offer a rescheduling / percentage refund based on the qualifications below:

Non-motorized rentals. If less than 4 hours during the rental day (9am - 6pm) available due to weather - Reschedule to later date, or 75% refund

Motorized rentals (Pontoon Boats). If less than 4 hours of rental day (10am - 5pm) available due to weather - Reschedule to later date, or 75% refund.

Motorized rentals (Jet Skis). If cannot reschedule on same day for a 2 hour rental window - Reschedule to later date, or 75% refund.

Captained Tours/Cruises. If cannot reschedule on same day for a 2 hour tour window - Reschedule to a later date, or 75% refund.

 

Non Weather-induced / Customer Cancellations

In the event you need to cancel your reservation, please give us as much notice as possible so that we can offer your item to others. Jordan Lake Water Sports reserves the right to deny a refund in the event we cannot rent out a previously reserved item. Jordan Lake Water Sports will offer a rescheduling / percentage refund based on the qualifications below:

Non-motorized rentals. More than 48 hours notice preceding the rental day - Reschedule to later date, or 75% refund. 100% refund if item is re-rented.

Motorized rentals (Pontoon Boats). More than 48 hours notice preceding the rental day - 50% credit toward a reschedule to later date. 100% refund if item is re-rented.

Motorized rentals (Jet Skis). More than 48 hours notice preceding the rental day - 50% credit toward a reschedule to later date. 100% refund if item is re-rented.

Captained Tours/Cruises. More than 48 hours notice preceding the rental day - Reschedule to later date, or 75% refund. 100% refund if tour time slot is filled.

 

 

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