TOUR/CRUISE CANCELLATION POLICY

Note: Applies to all reservations made after 6/23/16

Weather-induced / JLWS Cancellations

In the event of unsafe weather for boating (example: waves higher than 3ft, winds greater than 15mph, lightning, heavy rain, etc.) Jordan Lake Water Sports will offer a rescheduling / percentage refund based on the qualifications below:

 

Captained Tours/Cruises

If cannot reschedule on same day for a 2 hour tour window - Reschedule to a later date, or 75% refund.

 

Non Weather-induced / Customer Cancellations

 

Captained Tours/Cruises

More than 48 hours notice preceding the cruise start time - Reschedule to later date, or 75% refund.

100% refund if tour time slot is filled.

 

 

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